FAQ

How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, and delivery usually takes 7–21 business days.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking updates.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, contact us as soon as possible. We cannot guarantee modifications once an order has been processed.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

Do you offer refunds or returns?

Yes. If you're not satisfied with your purchase, please review our Return Policy or contact our support team for assistance.

My order arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order and include photos of the damaged item so we can help resolve the issue.

I entered the wrong shipping address. What should I do?

Contact us immediately. If your order has not yet shipped, we may be able to update your address.

Do you ship internationally?

We currently ship to select countries. Shipping availability will appear during checkout.

How do I contact customer support?

You can reach us anytime at:

📧 contact@colazo.shop

We aim to respond within 24–48 business hours.